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Reporting a Technical Issue

General Information

  • We are unable to assist you with problems relating to your hardware (computers or external devices such as your mouse, keyboard or modem). For issues relating to your Internet connection, please contact your Internet provider.
  • We are also unable to assist you with problems relating to your server or technical environment.
  • Please attempt to rectify the problem before contacting our technical support.
  • If you are unable to resolve your issue please provide us with the following information:
    • A succinct description of your technical issue
    • The action you were performing at the time of the issue
    • The text and details of any error message(s) you received
    • If possible, screen shot captures of your computer screen showing the issue

Contact Details

Organisation Name
Name
Email
Phone

Issue Details

Please provide as much detail as necessary

Supporting Information

Please attach screenshots of the error on your computer screen

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Submit your technical issue

Please click the Submit button to submit the details above to our support staff